Shop Confidently with Our Clear Returns Process and Privacy Protection for JDM Mini Truck Parts
Our Commitment to Customer Satisfaction
At True North Kei, we believe trust is as important as quality. That’s why our returns and privacy policy for JDM mini truck parts in Canada is designed to be fair, transparent, and customer-focused.
Whether you’ve ordered a Honda Acty engine, Suzuki Carry driveshaft, or Subaru Sambar windshield, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.
Eligibility for Returns
- To qualify for a return, please ensure the following:
- Items must be returned within 14 days of delivery.
- Products must be unused, uninstalled, and in their original packaging.
- A valid proof of purchase (order confirmation or receipt) is required.
- Returns are inspected upon arrival to verify eligibility before refunds or exchanges are processed.
Non-Returnable Items
- For safety and quality reasons, the following items cannot be returned once installed:
- Electrical or electronic components
- Used or damaged products due to improper installation or misuse
- If you’re unsure whether your part qualifies for return, please contact us before installation.
Return Process
- Contact Us: Email support@truenorthkei.com with your order number and reason for return.
- Approval: Once approved, we’ll send detailed return instructions and the return shipping address.
- Ship Securely: Pack the item carefully in its original packaging.
- Processing: After inspection, your refund or exchange will be completed within 7–10 business days.
- We process returns promptly to get you back on the road with minimal delay.
Shipping Costs for Returns
- Customers are responsible for return shipping costs, unless the issue was caused by our error (wrong or defective item).
- Items damaged from improper installation, negligence, or misuse are not eligible for refund.
- For any concerns about damaged or incorrect shipments, please contact our support team immediately.
🔒 Privacy Policy
At TrueNorthKei, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website.
Information We Collect
We may collect the following:
- We collect only the information necessary to provide a smooth and secure shopping experience:
- Personal details: name, email, phone number, and shipping address
- Payment and billing information, processed securely through trusted payment providers
- Browsing data, cookies, and device details to improve site performance and personalization
How We Use and Share Information
- We value your privacy and do not sell or rent your information.
- Your data may only be shared with trusted service providers—like payment processors or shipping partners—strictly for order fulfillment and customer support.
- We may also disclose information if required by law or to protect the rights and safety of True North Kei and its customers.
Information Sharing
- We do not sell or rent your personal data to third parties.
- Data may be shared only with trusted service providers (payment processors, shipping partners) for order fulfillment.
- We may disclose information if required by law or to protect our rights.
Data Security
Your personal information is safeguarded using industry-standard encryption and security measures.
However, no online platform is entirely risk-free, and we encourage safe browsing and secure password practices.
Your Rights
- You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate details
- Request deletion of your data, where legally permitted
- Contact support@truenorthkei.com to make a privacy-related request.
Cookies and Marketing Preferences
Our website uses cookies to enhance performance and improve your browsing experience.
You may disable cookies in your browser settings; however, some site features may not function as intended.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Contact Us
For questions about our Returns or Privacy Policy, reach out to:
📧 Email: support@truenorthkei.com
📍 Address: Ottawa, Canada
Our customer service team is here to help with any order, return, or privacy-related inquiry.